Shipping policy
Last updated: 4 October 2026
Where we ship
- Mainland Spain, the Balearic Islands and European Union countries.
- Canary Islands, Ceuta, Melilla and destinations outside the EU, on request. Duties, taxes and customs procedures are borne by the Customer.
Delivery times
| Destination | Preparation | Transit |
|---|---|---|
| Mainland Spain | 3–7 working days | 24–72 h |
| Balearic Islands | 3–7 working days | 3–5 working days |
| European Union | 3–7 working days | 3–7 working days |
- Preparation starts once payment is confirmed. Times are for guidance; unless otherwise stated, delivery will take place within a maximum of 30 calendar days from the order.
- We will let you know about any delay.
- Businesses only: delivery times are not essential and a delay does not give rise to compensation.
Cost
It is calculated according to destination and number of units, and is shown at checkout before you pay. Orders of several units may be shipped on a pallet.
Delivery
- The carrier delivers at street level or at the entrance of the address given. It does not include carrying upstairs, unpacking, installation or rack mounting.
- You will receive the tracking number by email.
- If the address is wrong or nobody collects the shipment after the carrier’s attempts, the cost of redelivery is borne by you. If the order comes back to our warehouse and is not rescheduled within 14 days, we will cancel it and refund the amount minus the shipping costs.
When you receive the order
- Check the packaging in front of the carrier. If you see knocks or damage, note it on the delivery note (“received with reservations”) or refuse the delivery.
- Tell us about any damage or missing items within 48 hours, with photos of the packaging and the product, at contact@synarksystems.com.
- Consumers: telling us early speeds things up, but does not affect your legal rights. The product travels at Synark’s risk until you receive it.
- Businesses only: the risk passes to the Customer when the order is handed to the carrier. Synark will handle the claim with the carrier if the damage was noted and reported in time; otherwise, the order will be deemed to have arrived correct and complete.