Refund policy

Last updated: 4 October 2026

Right of withdrawal (consumers only)

  • If you buy as a consumer, you have 14 calendar days from receiving the order to withdraw, without giving any reason.
  • Companies, self-employed people and professionals have no right of withdrawal: once the order is confirmed, the sale is final. They may cancel it before shipping; Synark will deduct the costs already incurred.
  • Withdrawal does not apply to Stations configured at the Customer’s request (custom software, settings or components).

How to withdraw

  1. Write to us at contact@synarksystems.com within the period, with your order number, or send us the form below. We will reply with the return address and instructions.
  2. Send the product within 14 days of your notice.
  3. The cost of the return is borne by you. Given the weight and size of the Station, it is estimated at €[PENDING] from mainland Spain.

Condition of the product

  • It must come back complete: the box, the 20 phones, the power supply and the cables, in its original packaging or in one that protects it just as well.
  • The phones must come back factory reset, without accounts (Google, Samsung or others) or locks. If any comes back locked, the cost of unlocking it will be deducted. Synark is not responsible for any data you leave on them.
  • You may test the product as you would in a shop. If it has been used beyond that (in production, rooted, modified or damaged), the loss in value will be deducted from the refund.

Refund

  • We refund the price and the initial standard shipping within a maximum of 14 days from your notice, using the same payment method.
  • We may withhold the refund until we receive the product or until you prove you have sent it, whichever comes first.
  • If you chose a more expensive shipping option than standard, that difference is not refunded.

Warranty

  • Consumers: legal guarantee. For the refurbished phones, the Customer accepts a period of 1 year from delivery, as the law allows for second-hand goods. For the box and the other new components, 3 years.
  • Businesses: the same periods as consumers: 1 year from delivery for the refurbished phones and 3 years for the box and the other new components.
  • Not covered: normal wear (including loss of battery capacity), knocks, liquids, overheating due to poor ventilation, power surges, internal tampering other than intended, root, non-original firmware or software, or account blocks or suspensions.
  • How it is resolved: the affected device or component is repaired or replaced, not the whole Station. The consumer may choose between repair and replacement, unless one of them is impossible or disproportionate. With businesses, Synark chooses between repairing, replacing or refunding the affected component.
  • Warranty shipping: for consumers, paid by Synark. For businesses, shipping to Synark is paid by them and the return shipping by us.
  • If the equipment has no covered defect, we may charge for the inspection and shipping. We will let you know beforehand.

How to make a warranty claim

Write to us at contact@synarksystems.com with the order number, the number of the affected device (its LED, from 1 to 20) and a description or video of the fault. Do not send anything until we tell you to: we will tell you how.

Withdrawal form

Complete and send this form only if you wish to withdraw from the contract.

For the attention of [PENDING: company name], C/ Huerta del Bayo [PENDING: no.], 28005 Madrid, Spain. Email: contact@synarksystems.com.

I hereby give notice that I withdraw from my contract of sale of the following goods:

  • Product and order number:
  • Ordered on / received on:
  • Name of consumer:
  • Address of consumer:
  • Signature (only if sent on paper):
  • Date: